Mental Health
Frequently Asked Questions
Mental Health Overview FAQ
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Massachusetts offers a wide range of mental health services for children, teens, and their caregivers, including:
Individual therapy and counseling
Family therapy
Group therapy for youth or parents
In-Home Therapy (IHT) and Therapeutic Mentoring (TM)
Crisis support, including mobile teams
Partial Hospitalization Programs (PHPs) and Intensive Outpatient Programs (IOPs)
Residential or inpatient treatment
Substance use treatment
These services are available through community health centers, school partnerships, and programs supported by MassHealth and the Department of Mental Health (DMH). They are also funded by private insurance or private pay.
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Most youth in Massachusetts qualify for some kind of mental health support. You may be eligible if:
You have MassHealth (the state’s Medicaid program)
You are uninsured or your insurance doesn’t fully cover mental health
You are a child or teen under 21
You have private insurance (though coverage can vary)
You are a refugee or immigrant youth
MassHealth members under age 21 have access to a full range of behavioral health services through CBHI (Children’s Behavioral Health Initiative). Some of the major private insurance companies also cover CBHI services.
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If your child or teen is struggling emotionally or behaviorally and weekly therapy alone isn’t enough, Massachusetts offers a range of supports designed to meet your family’s needs — including in-home services, intensive programs, and school-based help.
🏠 Home-Based Supports through CBHI: Children and youth with MassHealth can access the Children’s Behavioral Health Initiative (CBHI), which provides:
In-Home Therapy (IHT): Licensed therapists work with your family in your home, focusing on skills that help manage behavior and emotions
Therapeutic Mentoring (TM): Mentors support your child with social skills, confidence, and coping strategies
Family Partners: Peer support specialists assist caregivers navigating the mental health system
These services are free for MassHealth members under 21 and happen in your home, school, or community.
🧠 More Intensive Mental Health Programs: If your child needs additional structure or support beyond weekly therapy, other options include
Intensive Outpatient Programs (IOPs): Several hours of therapy per day, multiple days a week
Partial Hospitalization Programs (PHPs): Full-day treatment programs without overnight stays
Crisis Stabilization Units: Short-term placements for youth experiencing acute emotional crises. These are called CBAT or YCCS.
🏫 School-Based Mental Health Supports: Schools in Massachusetts often provide mental health services or connect families to outside providers. This can include:
School counselors or therapists working directly with students
Special education supports such as Individualized Education Plans (IEPs) or 504 Plans for students whose emotional needs affect learning
Referrals to CBHI or community mental health providers
If your child is refusing school or experiencing anxiety or depression impacting attendance, these services can help address the underlying issues.
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Yes. Many providers in Massachusetts offer:
Multilingual staff or interpreters
Culturally responsive care (a requirement for all MassHealth providers)
Resources tailored to immigrant and refugee communities
You can ask agencies directly, or search on sites like masspartnership.com or Carelon (the behavioral health provider for many MassHealth programs) for language options.
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It can be. Many services are free for children and teens with MassHealth, including CBHI services.
If your family doesn’t have MassHealth, you may still qualify for:Sliding-scale fees based on income
Help through your child’s school or an Individualized Education Program (IEP)
Services through local nonprofits or, in substantial need cases, DMH
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Apply online at www.mass.gov/masshealth, by calling 1-800-841-2900, or in person.
You’ll need to share:Your child’s name, birthdate, and Social Security number (if they have one)
Proof of household income
Massachusetts residency
MassHealth can cover many services that private insurance does not. While private insurance is beneficial in many ways, MassHealth is the gold standard in behavioral health coverage.
Mental Health and Higher Levels of Care FAQ
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If you or your child is in crisis (feeling unsafe, having suicidal thoughts, or unable to manage intense emotions), help is available 24/7:
Call or text 988 for the Suicide & Crisis Lifeline
Call the Emergency Services Program (ESP) at 1-877-382-1609 for a mobile team
Visit a Community Behavioral Health Center (CBHC) for walk-in urgent care
If someone is in immediate danger, call 911 and ask for a CIT-trained officer (Crisis Intervention Team) or a “co-response.” Frequently towns in Massachusetts have a clinician who can respond with officers to help de-escalate situations and do a mental health evaluation.
Crisis services are free and don’t require insurance.
Find your local Community Behavioral Health Center (CBHC) here.
CBHCs are places across Massachusetts where people can:
Walk in without an appointment for urgent mental health care
Get therapy, medication support, and crisis help
Be connected to longer-term services like IHT or TM
CBHCs serve both youth and adults and are designed to be a front door to the system—especially for MassHealth members.
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Calling a Mobile Crisis Team can feel like a big step, but it’s meant to keep your child safe and supported in moments when emotions or behaviors feel too big to manage alone.
You might consider calling Mobile Crisis if your child or teen:
Is talking about hurting themselves or someone else
Is having severe anxiety, panic, or psychosis
Is showing violent or aggressive behavior that’s out of character or is escalated in a way that is unsafe
Has run away, or is threatening to
Is screaming, sobbing, or shutting down and you’re unsure what to do
Is not responding to your attempts to help or calm them down
Is experiencing panic attacks, paranoia, or hallucinations
Has increasingly unsafe or impulsive behavior, even if it’s framed as a joke (e.g., jerking the car wheel as a prank, jumping out of moving vehicles, dangerous dares)
Is escalating quickly or unpredictably, even if they apologize or repair after
Is engaging in long-term school refusal where anxiety, depression, or emotional distress is clearly involved — this goes beyond simple defiance or “laziness” (e.g., your child hasn’t attended school in several days or weeks and seems increasingly withdrawn, anxious, or hopeless)
Has withdrawn completely, stopped eating or sleeping regularly, or is saying things like “no one cares if I’m here”
Seems stuck in a loop of rage, shutdown, or dissociation that isn’t responding to your usual support
Mobile Crisis Teams are trained professionals who can come to your home, meet in the community, or provide support over the phone. They assess the situation, offer de-escalation support, and help connect your child to the next step—whether that’s outpatient care, a stabilization unit, or another resource.
It’s free, available 24/7, and you don’t need insurance. Just call 1-877-382-1609.
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If you're unsure whether it's the right time, try asking yourself (or your child, if appropriate) some of these questions.
Questions for Caregivers:
“What concerns me most about what’s happening right now?”
“What’s different about this situation compared to other hard moments we’ve had?”
“What would help me feel safer or more confident in handling this tonight?”
“If I were talking to another parent in this situation, what would I suggest they do?”
“How much worse would this have to get before I called for help?”
“If nothing changes tonight, what might tomorrow look like?”
“Have we tried everything we know how to do already?”
“Am I afraid for my child’s safety, even if I can’t explain exactly why?”
“Have I been walking on eggshells around my child lately?”
“Am I starting to feel like I can’t keep them (or others) safe anymore?”
“Have I been avoiding getting help because I don’t want to upset them?”
“Am I worried they’ll explode or shut down if I set any kind of limit?”
“Have there been near misses — situations where we almost had to go to the ER or call someone?”
“Is this behavior increasing in intensity, frequency, or unpredictability?”
For Youth (if safe and appropriate):
“How are you feeling in your body and mind right now?”
“Do you feel like you’re in control of what’s happening inside you?”
“Would it help to talk to someone who isn’t me right now?”
“What would you need from someone showing up to help you?”
“Are you having thoughts you don’t want to have?”
“What would you do right now if you didn’t have to worry about consequences?”
“Does it feel like things are building up too fast inside you?”
“Do you want help calming down or figuring this out?”
“Are you feeling like things don’t matter anymore?”
“Is your brain going really fast or really slow right now?”
“Do you feel trapped, like no choice feels good?”
“Do you sometimes wish something bad would happen, just so people would take you seriously?”
“What are you afraid I’ll do if you tell me the truth?”
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Community-based care is the least restrictive level, designed to help youth remain at home with therapeutic support. These services are accessed through MassHealth and the Children’s Behavioral Health Initiative (CBHI).
Services include: Outpatient therapy (OPT), In-Home Therapy (IHT), In-Home Behavioral Services (IHBS), Therapeutic Mentoring (TM), Intensive Care Coordination (ICC), and Family Partners (FP).
Best for youth with: Anxiety, depression, school refusal, trauma, family conflict, or difficulty with routines. Also works well with kids with ADHD, ASD levels 1 & 2, mood disorders, emotional dysregulation, conduct disorders, and all other psychiatric conditions that are not at acute crisis.
To access: Call your child’s primary care provider, local CBHI provider, or visit
Providers Include: Riverside, YOU Inc., The Brien Center, Clinical and Support Options, Inc., Walker, Advocates Inc., The Home for Little Wanderers, Northeast Family Services.
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PHPs are day programs (5–6 hours/day) offering intensive therapy without overnight stays. They're used to prevent hospitalization or help youth step down from inpatient care.
Best for youth with: moderate to severe mental health symptoms or substance use issues who needs intensive support but does not require 24-hour hospitalization. Offers a structured, therapeutic environment for those struggling with depression, anxiety, bipolar disorder, trauma, and is especially helpful for those needing daily group and individual therapy, medication management, and crisis stabilization while still living at home. Good fit for those dealing with suicidal thoughts or emotional dysregulation, and who would benefit from peer support, consistent routine, and close clinical monitoring.
To access: Ask your child’s therapist, PCP, or emergency services (e.g., Mobile Crisis) for a referral. Most accept commercial insurance and MassHealth. You can also self-refer if your insurance allows.
Examples: Franciscan Children’s, Walden Behavioral Care, McLean, Bournewood, Italian Home for Children, Baystate Health.
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🧩 YCCS
YCCS provides 24/7 short-term crisis care for youth experiencing an emotional or behavioral emergency that does not require hospitalization. These stays are typically shorter than CBAT, often family focused, and do not allow for community visits during the stay. They do have group activities, though it is typically a smaller group, medication management, and psychoeducation.
To access: Call Mobile Crisis Intervention (1-877-382-1609), your local CBHC MCI, or get a direct referral from an emergency department.
🧩 CBAT
CBAT is a short-term (1–3 week) residential psychiatric program for youth needing medication changes, crisis support, or step-down care from inpatient.
Access via: Referral from a hospital emergency department, in-patient hospitalization, or Mobile Crisis. It can be used as a step-down from in-patient. CBATs often prioritize MassHealth members or individuals from their own in-network hospitals. For example, Boston Children’s CBAT tends to only accepts from Boston Children’s ED.
Examples: Boston Children’s, McLean, Italian Home for Children, Brandon, Wayside, St. Ann’s. -
Group homes and ER programs (formerly called STARR for Short-Term Assessment, Referral & Reunification) are residential placements for youth who cannot safely remain at home.
Previously, STARR programs were 45-day placements that prioritized stabilization, assessment, and reunification planning.
Their replacement, ER programs (Emergency Residences) are designed to provide the same service but at times function as a one-night stay.
Group homes provide longer-term therapeutic support and supervision.
Access is typically through one of the following pathways:
DCF involvement (Care & Protection case)
Juvenile court (Child Requiring Assistance — CRA) petition
Emergency DCF voluntary placement agreement
Occasionally via private pay, though beds are very limited
These are not accessible just by asking — a judge or DCF must determine that out-of-home care is necessary. When that happens, DCF conducts a “Family Find” and may try to place your child with a family member first. If they deem your child needs a higher level of care, DCF will try to find them a placement at a therapeutic group home or IRTP as required. What is important to note is that you may not have a say over who or where your child is placed as placements are few and far between. If they think a family member could be helpful, DCF will place them there even if you don’t get along with that person.
You can learn more about DCF and DMH Caring Together services here. Please note this document is almost 10 years out of date, but is likely still accurate to how DCF placements operate.
Examples: JRI, Wayside, The Home for Little Wanderers, Old Colony YMCA.
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IRTPs are locked, long-term residential facilities for youth with the most complex psychiatric needs. They’re run by the Department of Mental Health (DMH) and typically serve youth who:
Have cycled through CBATs or group homes without stabilizing
Present a significant safety risk to self or others
Need intensive clinical care and medication management
To access:
Youth must be DMH-involved (however, I have seen youth placed without prior DMH involvement)
Referral typically comes from DCF, a hospital, or a court-involved team
Private access is not an option — placement is based on clinical need and state system involvement
Examples: Walker (Needham), JRI (Tewksbury), Taunton State Hospital Youth IRTP.
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Inpatient hospitalization is the most restrictive level of care. It is used for emergency stabilization when a youth is a danger to themselves or others and cannot be safely managed in the community.
Best for youth with:
Active suicidal thoughts with a plan and means
Psychosis or delusions
Severe aggression or violence toward others
To access:
Go to the emergency room, or
Call Mobile Crisis at 1-877-382-1609 for an evaluation or your local number, or
Call 9-1-1 if there is a safety concern. Ask for a co-response. Responding officers are able to “Section 12” if necessary.
Examples: Boston Children’s, McLean, Arbour, Bournewood, Franciscan, Walden, CHA, Metrowest, Anna Jaques, Bay State.
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A CRA is a type of petition that a caregiver or school can file in juvenile court for a youth who is consistently:
Habitually running away
Chronically skipping school
Refusing to follow rules at home
Using substances or engaging in unsafe behaviors
The CRA process is intended to provide court-based accountability for youth whose behavior has not improved with traditional supports. In some cases, it can lead to helpful services or structured placements — but outcomes vary widely.
Here’s what commonly happens in a CRA case:
The court assigns a juvenile probation officer who checks in regularly with the youth.
The judge holds periodic hearings and may speak directly to the youth.
The youth is assigned an attorney, who may help advocate for them and occasionally can help with the school or explore placement options (though this is uncommon)
DCF is not automatically added to the case unless the judge it, or unless they DCF have concerns.
Important to know: Filing a CRA does not guarantee services, placement, or treatment. It primarily creates a structure for monitoring and accountability, not therapy or residential care.
⚠️ Common caregiver experiences:
Some caregivers pursue CRAs hoping the court will require their child to comply with rules, attend school, or stop unsafe behaviors. However, many families report feeling frustrated by the process and disappointed in the level of actual intervention provided.
🛑 When is a CRA appropriate or protective?
Despite its limits, a CRA can be a protective legal step in specific situations:
When a youth is endangering themselves or others, and a parent is no longer able to maintain safety
When a voluntary DCF agreement is unavailable, and the parent is seeking court-authorized removal of the youth
When placing the child with a relative or known caregiver is the only safe option, but legal custody must first be addressed
Some caregivers pursue CRAs hoping the court will require their child to comply with rules, attend school, or stop unsafe behaviors. However, many families report feeling frustrated by the process and disappointed in the level of actual intervention provided.
Families considering a CRA may wish to consult with a legal professional or court intake worker to better understand possible outcomes and whether it aligns with their goals.
Bottom line: A CRA will not “fix” your child’s behavior — but it may help shift legal responsibility or create a path for out-of-home placement when all other avenues are exhausted.
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A Care and Protection (C&P) case is a legal process in juvenile court that may be filed when the Department of Children and Families (DCF) believes a child may be abused, neglected, or at risk due to concerns about the home environment.
In a C&P case:
A judge determines whether the child’s health, safety, or wellbeing is in jeopardy
DCF may be granted temporary or permanent custody
The child may be placed with a relative, a foster home, or a residential program, depending on the case
Both the parent and the child may be appointed legal representation through the court
Unlike a CRA, which addresses a youth’s behavior, a C&P focuses on the parent or caregiver’s ability to safely care for the child.
⚠️ One possible pathway into a C&P: Refusal to Pick Up from Hospital
In some situations, a C&P case may be initiated when a parent or caregiver refuses to pick up a child from a hospital, CBAT, or other facility after discharge — especially if the caregiver believes the child remains a danger to themselves or others at home and requires a higher level of care than is available.
This type of scenario is known in some states as a RAPR (Refusal to Accept Parental Responsibility)
In Massachusetts, it may trigger a report to DCF and could lead to the filing of a Care and Protection case
While sometimes necessary for safety, this step carries legal consequences and may shift custody to DCF
It is often seen when caregivers are trying to protect other family members, including siblings, from serious harm but can also be seen as abandonment and lead to criminal charges
Because of the seriousness of this step, it should be:
Handled very tactfully, ideally in collaboration with providers or legal counsel
Approached with careful consideration of the mental health and safety needs of all youth in the home
Used only when less restrictive options have been explored or exhausted
Important: A C&P case can have long-term implications for custody, visitation, and parental rights. If you are considering refusing a discharge or believe DCF may become involved, it’s important to speak with a licensed attorney. Free representation may be available through the Committee for Public Counsel Services (CPCS) or through the Harvard Law Clinic.
Caregiver Questions in Youth Mental Health FAQ
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In Massachusetts, minors 12 and older may consent to their own substance use treatment or disclose their use, and providers must keep it confidential unless the child gives permission to share.
For mental health counseling, teens 16 and older may also consent without parental involvement and may limit what is shared (M.G.L. c. 112 § 12E).
For inpatient hospitalization, teens 16+ can generally consent or decline, but for prescription meds, parental consent is often still needed unless DCF holds custody.
🧠 Even when clinicians can share, they often choose not to in order to protect the safe space needed for effective therapy.
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This is one of the most common frustrations for parents. While it’s natural to want updates, therapists are often intentionally protective of the relationship with your child.
Here’s why:
Teens need a space where they aren’t being monitored or judged
If therapists share too much, teens may shut down or lie
Confidentiality builds trust, which is essential for change
Therapists will always break confidentiality if your child is at imminent risk (e.g., suicide attempt, plan to harm someone, abuse)
🗣 Instead of asking, “What are they saying?”, try:
“Is there anything I can do at home to support their progress?”
“Are there patterns I should be aware of?”
“How can I strengthen our connection?”
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That’s a valid fear. But therapy is a process, not a single event. Many teens:
Start by “testing” the therapist’s trustworthiness
Reveal more over time
Use silence or sarcasm as a form of emotional protection
You can help by not pressuring your child to “report back” after sessions. Instead, reinforce that:
Therapy is for them, not to make you look good or bad
You’ll support the process no matter what
They can share when (and if) they feel ready
The more they feel safe from judgment, the more likely they are to open up — to someone.
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Because kids aren’t all the same — and neither are their nervous systems.
What worked for one child may trigger another
Many of today’s youth are processing complex trauma, anxiety, or neurodivergence
Traditional discipline like grounding, yelling, or “tough love” may feel like abandonment or threat
Teens in crisis need connection over correction
If you find yourself thinking: “This wouldn’t have flown in my house growing up,” that’s okay. But your teen’s brain is not your brain. Their behavior is communication.
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Your relationship with your child’s therapist can be one of your strongest tools — not just for understanding what’s going on, but for building a shared strategy to support your child at home, in school, and through crisis.
But it’s also a unique relationship: you’re not the client, but your support is vital to the client’s progress.
Here’s how to build a strong, respectful connection with your child’s therapist — without overstepping or getting shut out:
1. Set the tone early
At intake or the first session, say in your own words:
“I know this is my child’s space, and I want to respect that. I’m also hoping we can stay in communication — even if it’s just about general goals or how I can support them at home.”
Let the therapist know:
Whether your child is okay with you being involved
If there are safety concerns they should know
Your hopes (e.g., “I’d love help navigating the school situation”)
2. Share the backstory — but briefly
Therapists appreciate context — especially about:
Trauma history or medical issues
School placement concerns
Changes in custody or home life
Past therapy experiences (good or bad)
Stick to facts, not blame.
You can say:
“We’ve tried several approaches, and I’m still figuring out what works. I want to be open about what hasn’t worked in the past.”3. Ask about communication expectations
Every therapist handles parent contact differently.
Ask:
“Do you do regular parent check-ins?”
“What’s the best way to share updates with you?”
“Are there things I should not expect to be told?”
Some will offer scheduled calls or emails. Others may only reach out if there’s a major concern. And that’s okay — as long as you know what to expect.
4. Respect the safe space — even if it’s hard
It’s tempting to ask:
“What did they say?”
“Are they talking about me?”
“Did they cry?”
But therapy works because it’s private. If your child feels their words will be repeated, they may shut down.
You can still stay connected by asking the therapist:
“What’s something I can do at home to support what you’re working on here?”5. Give updates that help — without oversharing
Therapists want to know if your child:
Had a panic attack
Missed school
Was suspended, hospitalized, or hurt themselves
Is acting very differently than usual
A quick email or voicemail is perfect:
“Just a heads up — they had a really tough weekend. There was a fight with a friend. Let me know if you'd like more context.”
6. Remember: You’re part of the team — but not running the team
You have every right to:
Ask questions
Set boundaries
Disagree respectfully
But therapy is about your child’s internal world, not just managing behavior at home. You may need separate support for yourself — and that’s okay.
When you and the therapist collaborate instead of compete, your child feels surrounded — not pulled apart.
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You might be wondering:
“Why does my teen seem so anxious, angry, overwhelmed, or unmotivated especially when I wasn’t like this at their age?” “Is this just a phase, or is something different happening with this generation?”
The truth is: yes, something really is different. Today’s youth are growing up in a world that’s fundamentally more stressful, fast-paced, and isolating — and their nervous systems are reacting accordingly.
Here’s why:
1. COVID-19 Changed Everything
The pandemic didn’t just interrupt school — it disrupted childhood.
Social isolation during critical developmental years delayed emotional growth and reduced resilience
Kids missed out on peer bonding, academic confidence, and life skills
Many experienced grief, instability, or household stress
For teens with preexisting anxiety or trauma, the disruption was often a tipping point
The return to "normal" hasn’t felt normal to them — it’s felt overwhelming.
2. Technology amplifies stress, not just connection
While teens are more digitally connected than ever, many are also more emotionally disconnected.
Constant social media exposure creates comparison culture and FOMO
Apps are designed to spike dopamine, creating addiction-like patterns
Youth face online bullying, exposure to traumatic content, and 24/7 pressure to perform
Sleep, movement, and in-person relationships often decline as screen use increases
Today’s teens are “always on” — and their brains weren’t built for it.
3. They’re carrying more emotional weight, earlier
Many of today’s youth are experiencing:
Family instability, including divorce, poverty, or parental mental health struggles
Increased societal awareness and anxiety around climate change, violence, and injustice
Identity exploration in a world that often feels unsafe to be fully themselves
Higher academic expectations and less recovery time from failure
Some also carry generational trauma — emotional patterns passed down from parents and grandparents, often without anyone realizing it.
4. They’re more self-aware — but less supported
Today’s teens:
Talk more openly about mental health
Know the language of “trauma,” “boundaries,” and “neurodivergence”
Are often emotionally insightful, but not always emotionally equipped
The gap between what they feel and what they know how to manage can be overwhelming — especially if adults in their lives feel unsure how to help.
Bottom Line: It’s not just “kids these days”. It’s the conditions they are growing up in.
If your child is struggling, it doesn’t mean you failed.
It means they’re trying to survive in a high-pressure world that asks them to be resilient without rest and connected without boundaries.
You can help by:
Staying curious, not critical
Making home a safe space to fall apart
Learning new tools alongside them
Showing up consistently — even when they push you away
The world has changed. Our parenting can, too — with compassion, flexibility, and deep connection.
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Therapists don’t “fix” — they help the child explore what’s underneath the behavior. That said:
You can share patterns you’ve noticed
You shouldn’t expect therapy to work like discipline
Family therapy may help repair trust and reduce conflict
Healing isn't about control — it’s about creating safety.
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Caregivers play a central role in stabilizing and supporting a youth in crisis. You can:
Stay calm and emotionally regulated (TBRI principle: "You can’t co-regulate if you’re dysregulated.")
Create psychological safety by listening without blame
Help structure your child’s environment and routines
Communicate with the treatment team, ask questions, and take notes
Advocate for services like IHT, TM, PHP, or Mobile Crisis if needed
Be open to learning — from professionals, your child, and your own reactions
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It’s very common for parents and caregivers to feel blamed — or even shamed — when their child is in therapy, crisis care, or residential treatment. Sometimes this is due to the parent’s own guilt or fear, but sometimes it’s because the providers actually are being rude, dismissive, or condescending.
Either way, here’s what to know — and what you can do:
If you’re feeling blamed, you’re not alone.
You may be hearing things like:
“They just need more structure.”
“This is probably due to parenting inconsistencies.”
“You’re seeing behavior that doesn’t show up at school, which is interesting.”
These kinds of statements can feel loaded — even if they aren’t meant that way.
And if you’re a single parent, a parent of color, neurodivergent yourself, queer, or foster/adoptive — you may feel extra bias.
Step 1: Name the feeling without shutting down
You can say: “I want to be part of the solution here, but I’m starting to feel blamed instead of supported. Can we focus on collaboration?” OR “I’m open to feedback, but I also want to feel respected as someone who knows my child deeply.”
This models:
Regulation
Openness
Boundary-setting
It also gently flags to the team that you are aware of the power dynamics in the room.
Step 2: Ask yourself — is there anything I might need to reflect on?
This isn’t about blame — it’s about growth.
Ask yourself:
Have I been open to new strategies, or holding tightly to “what worked before”?
Do I sometimes react out of fear or control when I’m overwhelmed?
Am I making space for my child’s voice, or just managing their behavior?
Is this provider pushing me to grow in a way that’s uncomfortable but necessary?
Therapy often surfaces intergenerational patterns — and sometimes, both parent and child are healing at the same time.
Step 3: Know when it’s not you
There are unfortunately some providers who:
Talk at parents, not with them
Use outdated or deficit-based language
Make assumptions based on race, income, or family structure
Dismiss lived experience or trauma
You are allowed to say:
“I don’t feel heard in this space, and that’s impacting my trust in this process.”
You can:
Request a different provider or team in most settings
Bring a Family Partner, advocate/consultant, or support person to meetings
File a concern if communication becomes unprofessional or harmful
Step 4: Re-center on the child
Despite tensions, the shared goal is to help your child heal. Re-centering can sound like:
“I know we all care about my child. What do you need from me so we can move forward together?” OR “What are the next steps we agree on, even if we see things differently?”
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Try:
Asking open-ended questions like: “What has helped other families in similar situations?” OR “Is there a way I can support the treatment plan from home?”
Acknowledging your role:“I know I’m coming into this with a lot of emotion. I want to work together even when it’s hard.”
Setting communication preferences: “Email is best for me — I sometimes get overwhelmed in meetings but want to stay informed.”
If you’re feeling blamed, judged, or shut out — you don’t have to carry this alone.
Family therapy, peer support groups, and organizations like PPAL (Parent/Professional Advocacy League) or Family Resource Centers can validate your experience and offer tools to navigate difficult systems.
Growth is a two-way street — and healing is more likely when both parent and provider come to the table with curiosity, not criticism.
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You’re not alone. It’s incredibly common — and developmentally normal — for teens to resist therapy at first. That resistance isn’t always defiance. It’s often rooted in:
Hopelessness: “It won’t help. Nothing helps.”
Shame: “I don’t want to talk about that stuff. I’m broken/different/weird.” OR “That’s private. We don’t talk about it.”
Fear: “What if they make me talk about things I can’t control? If I talk about [emotion] it could spin out of control.”
Exhaustion: “Everyone keeps telling me what to do. I’m tired.”
The good news? Most kids can and do engage — when they feel safe, respected, and like they have some control in the process.
Here’s how to approach it — with MI (Motivational Interviewing) tools, TBRI (Trust-Based Relational Intervention) mindset, and realistic options.
1. Validate first and always
Start with empathy, not a sales pitch.
Something like: “I get that you don’t want to go. It makes sense to feel that way, especially if you’re not sure it’ll help…You’ve been through a lot, and it might feel like talking won’t change anything. I hear that.”
Validation lowers defenses. It opens the door for curiosity, not compliance.
2. Use Motivational Interviewing inspired questions to explore their “why”
Rather than saying, “You have to go,” ask:
“What’s your biggest worry about therapy?”
“What would make it feel more useful or less weird?”
“Has anyone ever helped you before? What made that different?”
“If nothing changes, where do you think this path goes?”
These questions spark intrinsic motivation — the internal spark that leads to change.
3. Shift from wanting “compliance” to “collaboration”
Instead of forcing them to go, try reframing therapy as a resource they have control over:
“Would you want to help choose the therapist/service?”
“Would you rather talk to someone once a week, or just check in now and then?”
“Family therapy might be an option too, if you’d rather not go alone.”
Sometimes, just saying, “We’ll try it for 3 sessions and then decide together,” makes it feel safer.
4. Consider nontraditional or lower-barrier supports
Some teens aren’t ready for “talk therapy” — and that’s okay. You can start with:
Therapeutic mentoring (TM) – building trust with an adult through shared activities
Movement or art-based therapy – less pressure, more expression
Support groups – feeling “not alone” can lower resistance
Coaching or skills-based programs – especially for youth who resist emotion-focused work
Starting somewhere is better than nowhere. Trust can grow from unexpected places.
5. Show you’re in it together
“You don’t have to do this alone. I’m learning too. If it helps, I’ll go to my own session or do family work so we’re in this together.”
Some kids engage when they see their caregiver is willing to do the work too. It communicates: “This is about support, not control.”
6. Avoid power struggles
Don’t threaten (e.g., “You’ll lose your phone if you don’t go”)
Don’t guilt (“I’m doing everything I can — why won’t you help yourself?”)
Don’t oversell (“You’ll feel so much better if you just try”)
Don’t involve too many people too fast (teens often shut down when they feel like the adults are “teaming up” on them)
What if they try once and say it was awful?
Normalize the need to shop around:
“Finding a good therapist is kind of like playing with a new team / dating / using a new medium — it might take a few tries to find the right fit. That’s okay.”
Let them know they can:
Give feedback about what didn’t work
Help choose the next provider
Pause and try again later if needed
Resistance doesn’t mean failure — it means they’re protecting themselves. Your job is to build trust and widen the window of safety.
But therapy isn’t a magic fix. It’s a relationship. And like any relationship, it only works when there’s trust, choice, and safety.
As a parent, your role isn’t to force the door open — it’s to keep knocking gently, showing your child that you believe in their healing, even if they don’t yet.